Privacy

e789 Privacy Policy – How We Handle Your Personal Data

Your personal information belongs to you. This Privacy Policy explains exactly what data e789 collects when you use the platform, how we use it, who we share it with, and the rights you have over your own information as a player in the Philippines.

Last updated: June 2026

Our Privacy Commitments

Six principles that guide how e789 handles every piece of personal data we hold.

Minimal Collection

We only collect the personal data that is actually necessary to operate your account, process transactions, and comply with applicable requirements. We do not collect data for the sake of it.

Secure Storage

All account data and transaction records are stored using encryption and access controls. SSL protects data in transit between your device and the e789 platform at all times.

Your Data, Your Rights

You have the right to access, correct, and request deletion of the personal data e789 holds about you. We will respond to verified requests in a timely manner.

No Selling of Data

e789 does not sell, rent, or trade your personal information to third parties for their own marketing or commercial purposes. Your data stays within the e789 platform ecosystem.

Philippines-Focused

This policy is written specifically for Philippine players. Data handling practices reflect the expectations and legal context of players in the Philippines.

Transparent Updates

When this policy changes in a meaningful way, registered account holders are notified via their registered email address before the changes take effect.

Full Privacy Policy

This Privacy Policy applies to all users of the e789 platform, including those who have registered an account and those who browse the site without registering. By using e789, you acknowledge that you have read and understood this policy.

1. Information We Collect

e789 collects personal information in two main ways: directly from you when you register or use the platform, and automatically through your interaction with the site and app.

Data Category Examples Collected When
Account Information Name, email address, mobile number, date of birth Registration
Identity Verification Government-issued ID details submitted for KYC First withdrawal
Transaction Records Deposit amounts, withdrawal requests, payment method type Each transaction
Gaming Activity Games played, bet amounts, session duration Active gameplay
Device and Technical IP address, browser type, device identifiers, OS version Site/app access
Communications Support chat history, emails sent to or from e789 Customer contact

We do not collect sensitive personal information such as biometric data, racial or ethnic origin, political opinions, or health records unless specifically required by applicable law and with your express consent.

2. How We Use Your Information

The personal data e789 collects is used to operate the platform and deliver the services you have signed up for. The primary purposes are:

  • Creating and managing your e789 account, including login verification and OTP authentication.
  • Processing deposits and withdrawals in Philippine Peso to and from your nominated accounts.
  • Verifying your identity during KYC checks required for withdrawal processing.
  • Monitoring gaming activity to support responsible gaming tools and account-level limits you have set.
  • Detecting and preventing fraud, unauthorised access, and suspicious transactions.
  • Sending account-related notifications such as transaction confirmations and security alerts.
  • Improving platform performance and resolving technical issues based on aggregated usage data.

e789 does not use your personal gaming data to make automated decisions that produce significant effects on your account without human review. If an account is flagged for review based on automated detection, a team member will assess the case before any action is taken.

3. Sharing Your Information

e789 does not sell your personal data. We share information with third parties only when necessary to operate the platform, and only with parties that have appropriate data protection measures in place.

  • Payment processors: Your transaction data is shared with the relevant Philippine bank, mobile banking provider, or e-wallet service to complete deposits and withdrawals. These providers receive only the transaction details they need to process the payment.
  • Identity verification services: KYC document submissions may be processed by a third-party verification provider. These providers are bound by confidentiality obligations.
  • Game providers: To display and run third-party slot and casino games, limited technical session data is shared with the relevant game provider. This does not include your full account profile or financial details.
  • Legal requirements: We may disclose information if required to do so by applicable Philippine law, court order, or legitimate government request.

All third parties with whom e789 shares data are required to handle that data in a manner consistent with this Privacy Policy and applicable privacy requirements.

4. Cookies and Tracking

e789 uses cookies and similar technologies to keep you logged in, remember your preferences, and understand how players use the platform so we can improve it. Cookies are small text files stored on your device by your browser.

  • Essential cookies: Required for login sessions, OTP flows, and basic platform functionality. These cannot be disabled without breaking core features.
  • Functional cookies: Remember your display preferences and language settings across visits.
  • Analytics cookies: Help us understand which features are used most and where players encounter issues — based on aggregated, anonymised data.

You can manage cookie preferences through your browser settings. Disabling essential cookies will prevent you from logging in or using the platform normally.

5. Data Security

e789 applies industry-standard security measures to protect the personal data we hold. These include SSL/TLS encryption for data in transit, encrypted storage for sensitive account data, access controls that limit which staff members can view account information, and regular security reviews of platform infrastructure.

Your account is additionally protected by OTP verification for login and certain account changes. You are responsible for keeping your password and OTP codes private. e789 will never contact you to ask for your password or full OTP code through any channel.

If you suspect your e789 account has been accessed by someone else, contact our support team immediately. Do not attempt to recover access by creating a new account, as duplicate accounts are a breach of the platform's Terms & Conditions.

6. Data Retention

e789 retains your personal data for as long as your account is active and for a reasonable period after account closure to fulfil legal, regulatory, and operational requirements. Transaction records and KYC documents may be retained for longer periods where required by applicable Philippine law.

When data is no longer required for any legitimate purpose, it is securely deleted or anonymised so it can no longer be linked to you.

7. Your Privacy Rights

As an e789 account holder in the Philippines, you have the following rights in relation to your personal data:

  • Access: You may request a copy of the personal data e789 holds about you.
  • Correction: You may request that inaccurate or incomplete data be corrected. Basic details such as your email address and mobile number can be updated directly from your account settings.
  • Deletion: You may request deletion of your personal data, subject to any legal obligations that require us to retain certain records. Deletion requests may result in account closure.
  • Portability: Where technically feasible, you may request that your data be provided in a structured, commonly used format.
  • Objection: You may object to certain uses of your data, such as receiving marketing communications.

To exercise any of these rights, contact the e789 support team through the contact details available on the platform. We will verify your identity before processing any data request.

8. Minors

e789 is strictly for users aged 21 and above. We do not knowingly collect personal data from individuals under 21. If we discover that an account was registered by a minor, the account will be closed and any associated data deleted in accordance with this policy.

If you believe a minor has registered on e789 using false information, please contact our support team immediately.

9. Changes to This Policy

e789 may update this Privacy Policy from time to time. When we make material changes, we will notify registered account holders via their registered email address and update the "Last updated" date at the top of this page. Continued use of the platform after notification constitutes acceptance of the updated policy.

We recommend reviewing this page periodically so you stay informed about how your data is handled.

10. Contact Us About Privacy

If you have any questions about this Privacy Policy, want to exercise your data rights, or want to report a potential data concern, you can reach the e789 support team through the contact information available on the platform. You can also find answers to common account questions on our FAQ page.

For questions about responsible gaming tools and account self-exclusion, please visit our Responsible Gaming page, which includes additional support resources.

Your Data is Safe

e789 uses SSL encryption and strict access controls to protect your personal information. Register with confidence.

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Account Security Tips
  • Use a strong, unique password for your e789 account.
  • Never share your OTP code with anyone, including support staff.
  • Log out when using a shared or public device.
  • Report suspicious account activity to support immediately.
Responsible Gaming

Online gaming is for entertainment. Set spending and time limits before you play. 21+ only. Full tools at Responsible Gaming.

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