e789 FAQ – Answers to Your Platform Questions

You must be at least 21 years old to register and play on e789. This applies to all players across the Philippines, including those in Manila, Cebu, Davao, and Quezon City. Registering with a false date of birth is a breach of the Terms & Conditions, and accounts identified as belonging to a minor will be suspended.

No. Each person is allowed only one account on e789. Duplicate accounts — regardless of the device, email, or mobile number used — violate the Terms & Conditions. If duplicate accounts are identified, both may be closed with balances held pending investigation. If you have forgotten your login details, recover your existing account instead of creating a new one.

KYC stands for Know Your Customer — it is a one-time identity verification process required before your first withdrawal. You will need to submit a valid Philippine government-issued ID. KYC is not required before you can play, only before funds can be withdrawn from your account. It is a standard security measure that protects your balance from being accessed by anyone other than you.

Contact details can be updated through your account settings after verifying your current identity. Because your mobile number is used for OTP verification, changes to it require an additional verification step before the update takes effect. Log in to your account and navigate to the profile or account settings section to begin the process.

e789 accepts Philippine online banking, mobile banking, bank transfer, and local e-wallets. GCash and Maya are among the supported e-wallet options. All transactions are processed in Philippine Peso (PHP). Credit cards and cryptocurrency are not accepted as payment methods on this platform.

Most deposits via online banking and supported e-wallets are credited to your e789 balance almost immediately after the transaction is confirmed. Bank transfers may take longer depending on the bank's own processing time. If a deposit does not appear within a reasonable timeframe, contact e789 support with the transaction reference number.

Go to the withdrawal section in your e789 account, select your preferred method, enter the amount, and confirm. Before your first withdrawal, KYC verification must be completed. Withdrawals are processed in Philippine Peso directly to your nominated bank account or e-wallet. Processing times vary by method — bank transfers generally take longer than e-wallet withdrawals.

e789 does not charge fees on deposits. For withdrawals, any applicable fees depend on the method used and your bank or e-wallet provider. Check the payment section of your account settings for current details specific to each method.

e789 offers a wide range of game categories including slots (classic and video), live dealer casino games (baccarat, roulette, blackjack), sports betting, and more. Browse by category from the main navigation — Slots, Slot Games, and Live Casino are all accessible from the header menu.

Yes. Live dealer tables on e789 run around the clock. Whether you prefer to play in the morning, during lunch in Makati, or late at night, there will be live baccarat, roulette, and blackjack tables available when you log in. Table availability may vary slightly during off-peak hours, but the live casino section remains open 24 hours.

Demo or free-play availability depends on the individual game and the game provider. Some slot titles offer a demo mode that you can access without a real-money balance. Live casino tables generally require a funded account. Check the game listing within the platform after logging in to see which titles offer free play.

Disconnections during a game session are usually caused by a drop in internet connection on your end. All game outcomes are determined server-side, so any round that was completed before disconnection will have its result recorded. If you believe a disconnection caused an incorrect result or your balance was affected, contact e789 support with the relevant game session details and timestamp.

e789 covers a wide range of sports popular with Philippine players, including basketball (PBA and NBA), boxing, volleyball, esports, football, and major international events. Visit the Betting section for the current list of available sports and upcoming events with open markets.

Yes. e789 supports in-play betting on selected events, allowing you to place bets while a game or match is in progress. Odds update in real time based on what is happening in the event. In-play markets are available for major basketball games, football matches, and other supported sports. Check the betting section after logging in for currently live events.

If a match is cancelled or postponed and does not resume within a specified timeframe, affected single bets are typically voided and the stake is returned to your account balance. For combination or parlay bets, the cancelled selection is usually removed and odds recalculated. Full details are covered in the Terms & Conditions.

e789 uses SSL encryption on all connections, meaning data between your device and the platform is encrypted in transit. OTP verification is required when logging in from a new device or browser. KYC verification ensures only the verified account holder can request withdrawals. Avoid sharing your password or OTP codes with anyone — e789 support staff will never ask for these.

An unrequested OTP may indicate that someone is attempting to log into your account. Do not share the OTP with anyone. If you receive one without initiating a login, change your e789 password immediately through your account settings. If you cannot access your account, contact e789 support through the platform right away.

Account locks can occur after multiple failed login attempts, a security review, or a self-imposed restriction through responsible gaming settings. For self-exclusion or cooling-off locks, the account reactivates automatically once the period ends. For security locks, contact e789 support through the official platform channels. Do not attempt to bypass a lock by creating a new account.

e789 provides several tools directly in your account settings:

• Deposit limits (daily, weekly, monthly)
• Loss limits
• Session time reminders
• Cooling-off periods (temporary account pause)
• Self-exclusion (longer-term account suspension)
• Full activity and transaction history

Visit the Responsible Gaming page for full details on how each tool works.

No. Self-exclusion is designed to be a firm, non-reversible commitment for the chosen duration. Once activated, the exclusion period cannot be shortened or cancelled. Attempting to create a new account during a self-exclusion period is a breach of the Terms & Conditions and any such account will be closed on identification.

No. e789 does not guarantee winnings, profits, or any form of return on gaming activity. Every game on the platform has a statistical house edge, and no strategy, system, or pattern produces guaranteed consistent profit. Online gaming should be treated as entertainment with a real financial cost — decide on your budget before each session and stick to it.

Yes. Your Philippine Peso balance is preserved during any account restriction period. You will not be able to access or use the funds for gaming while the restriction is active, but once the period ends and access is restored, your balance will be intact. Contact e789 support if you have specific questions about your balance during an active restriction.